Returns & Refund

Return Policy

At Oxilam, orders can be returned for any reason within 30 days of the delivery date for a refund to the original form of payment.

Note: Customers must contact us before returning an item. Returned items without Return Merchandise Authorization will not be accepted.

If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, Oxilamreserves the right to refuse any compensation.

• All returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories.
• All returned items must not be scratched, soiled or damaged due to wear or installation.
• Please do not return the parcel to the shipping address on the parcel. If you send it back there, the return will not be accepted. Please contact us for Return Material Authorization

Who Pays For Shipping?

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

In all return situations, the customer must provide the tracking number.

EXCHANGES

If you have ordered the wrong items, please email us at support@oxilam.com, we will help you return the item and place a new order.

When Will I Received the Refund?

Returns will be processed within 10-20 days from the time you mail your return.

A refund of the merchandise purchase price will be credited back to your original method of payment and will post 1-3 business days after the date of processing.