Anyway, we owed you a “Thank you!” for ordering a product from OXILAM.com. We hope you are delighted with items to receive from OXILAM, but if you are not perfectly satisfied with it, return it within 30 days following delivery for a refund or exchange.
No Restocking Fee will be charged except the shipping fee.
Following items are not eligible for OXILAM Refund Policy:
a) Promotional items;
b) Gift and freebies;
c) any items purchased from dealers or resellers and not OXILAM.com directly.
We offer a 1-2 Years manufacturer warranty following delivery for any failures or defects that occur through normal use.
The warranty won’t be renewed for the replacement.
Return & Exchange
We accept the return for reasonable up to 30 days following delivery, no further process if out of the Guarantee. To be eligible for a return, the item must in its original package with all original contents undamaged. (We strongly recommend you keep your packaging for at least the first 30 days after purchase)
Accessories or other items received as part of a promotional offer or gift must be returned for a refund or exchange along with the original product. OXILAM cannot accept returns products that had been altered, scratched or marked.
The customers will be charged for shipping costs of returns.
To return the item purchased from OXILAM, please note:
a) Shipping charges on return merchandise are at the customer's expense;
b) Items lost in transportation will not be compensated for.
c) Refunds for return merchandise will be processed within two weeks after receiving the return package. (Refund amount of merchandise value only.)
For exchange, the wrong item received or faulty items are applicable.
To exchange or return, please email OXILAM Team to firstname.lastname@example.org.
* If you need to change the address, you must send an email to email@example.com within half an hour after receiving the order confirmation. If not promptly inform, the goods will be shipped at your own risk.
Please email our Customer Service with your order number and reason to firstname.lastname@example.org.
Cancel the ship-out order
The request for canceling the ship-out item is not acceptable.
Cancel the failed-delivery order
a) Unsuccessful delivery caused by the customer: The refund will less shipping cost & the restocking fees 50% (Subject to availability);
b) Failed for an unknown reason: We will make a re-ship or refund for you.
Refund (If applicable)
The refund will be issued within two weeks of confirming. Further steps and information please message our Customer Service via email@example.com.
a) Additional duties and/or taxes will not be refunded;
b) The shipping fee will not be refunded;
c) If you have yet to receive a refund after processed, initially check your bank account again. (Please contact your credit card company or bank, it may take some time before your refund is officially posted.)
A full refund or replacement will be made when the cost is caused by OXILAM. However, the loss and responsibility should be covered on your end when delivery failed due to your reasons:
a) Inexactly or wrong provided shipping information;
b) Unsuccessfully delivery due to the receipt is nor home;
c) Refusal to pay taxes levied by customs in the destination country in accordance with local laws, resulting in the destruction or loss of the parcel.
Kind reminders for unsuccessful delivered caused by above reasons:
a) The re-ship or the refund will be processed after received the return package;
b) Shipping charges on the original items and the new package will at your expends.
For more detail information please consult at firstname.lastname@example.org.
All products in OXILAM.com are VAT excluded
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.